1. Don’t believe it for “reject”

　　 Usually, some customers’ reaction to something they don’t understand is rejection, and rejection is a habit for him; some customers’ rejection is often a normal reaction that requires further understanding of your product, although this It seems to be suffering to you, but for some customers, it is indeed a "camouflage resistance" that was breached by someone's psychological defense.

　　 So, don't trust the words of such customers too much, just keep going with firm confidence.

　　 usually come across such an answer, first pause, don’t rush to argue, and silently read in my heart: "Don’t care, move on." Then smiled and said to the customer: "Oh, is that true?" ”“It seems that you are really an expert in this field. I wonder if there is a chance to learn from you? ”

　　2. Treat every refusal as an opportunity to pay back the “debt”

　　 Each of us has two roles in this world, buyer and seller. When you are doing sales work, you are a seller, then of course you are prone to some rejections. Similarly, when you are a buyer, you will also reject others.

　　 When you refuse to sell insurance to you, you are actually giving others a chance to suffer. From the perspective of Buddhism’s karma, you owe someone a "famous debt", so when you are rejected by others, they actually gave you a chance to suffer, which is equivalent to you paying it back. One time “Relationship debt”. If you think about it this way, you won't be so sad about every rejection.

　　Similarly, this principle also tells us, don’t kill anyone who sells products or services to you, and don’t give others a touch of affection. There is an old Chinese saying that it is good to give face to others, but also to give face to yourself.

　　3. Rejecting you now does not mean rejecting you forever

　　Before each sale, you should not be in a hurry. You can't think about eating into a big fat man in one go. You need to go step by step. After each step is done, the result of the transaction will come naturally.

　　 There are rejections in every step of the process from preparation, opening, digging out requirements, recommendation instructions, and closing. But these rejections do not mean that they will always exist. As long as you maintain an optimistic attitude, accurately grasp the needs of customers, and explain clearly, these obstacles are temporary.

　　 The fault that many sales often make when advancing the process is that each step sends a very strong signal to the customer, that is, before the fire arrives, they start to cook and serve. Can the taste be delicious?

　　 Please remember: the result of each step of sales is not a deal, but a smooth advancement to the next step. If you think like this, your rejection will not be so much.

　　4. Experience the mood story behind “Refusal”

　　 When I hear the rejection of every customer, I first ask myself to think of not blaming the customer for the incompatibility, but that I will help the customer to make up a mood story.

　　 Maybe he didn’t take a good rest on weekends, so he told me to talk about it another day; maybe he was just scolded by his boss and he was in a bad mood; or… in short, don’t think about the customer’s fault first, but stand on the customer’s side , To help him compose a story to understand his mood, to experience it, and to taste the world. Isn’t this also a harvest of sales?

　　 This is called empathy. Usually you communicate with customers with this mentality. Customers will think that you are a worthy person and treat you as friends. The more private stories a client tells you, the closer your deal is.

　　5. Adjustment of positive energy

　　 In recent years, there has been a very popular book called "The Secret". I don’t know if everyone has seen it, but it is actually the law of attraction. He believes that it is not other things that dominate the world, but energy. The essence of our daily communication with people is the exchange of energy.

　　 When you have a positive attitude and desire to own, attraction will help you attract what is good for you or what you want.

　　 When you have a negative mind and are afraid of losing, attraction will also help you attract disadvantages or cause you to lose what you have.

　　 So the richer get richer, they always aspire to have more, instead of just protecting what they already have; the poorer the poorer, they always think about how to preserve what they already have instead of eager to own more.

　　 I don’t know if you have such similar experience. If one day you want to call a customer, but before you call, you always think that the customer might not buy your product. As a result, if you call, the customer really did not buy your product.

　　 I have encountered this kind of thing countless times.

　　 When I realize that I am in a negative state, I stop myself first. Do abdominal breathing to adjust your tired state. Make jokes with people around you and re-adjust your skills and thinking. Before making a call, be sure to think about the positive situation.

　　The most fear is that you want a positive transaction situation and are afraid of customer rejection. If you have this mentality, it means that you have not adjusted well and you must continue to adjust. Until you become completely positive energy.

　　6. Probability Determinism

　　Sales, especially telemarketing, is really a game of probability by numbers.

　　 That is to say, no matter how hard you work, at least 30% of customers will definitely not deal with you, and 10% of customers will definitely deal with you soon. The remaining customers are the ones you have to use the right methods to win.

　　 Therefore, the first thing someone who does a good sales performance must ensure is the workload. The purpose of ensuring the workload is to capture the 10% of customers who are sure to be able to make a deal;

　　Secondly, it is to screen out customers who are unqualified or impossible to deal with you as soon as possible (no budget, no demand for the time being, no decision-making power);

　　Finally, you have to apply flexible strategies and techniques to deal with the 60% of customers who continue to reject you.

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